Privacy Policy

1. Introduction

Gloww Technologies Studio respects your privacy and is committed to protecting your personal information, including the photos you share with us for your personalized lamps.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or upload photos for customization.

2. What Information We Collect

We collect the following types of information when you use our website or services:

  • Contact details: Name, email address, phone number, billing and shipping address.

  • Order details: Products purchased, payment method (processed via secure payment gateways), transaction amount, and order history.

  • Photos and content: Images and other content you upload or send for creating personalized lamps.

  • Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

3. How We Use Your Photos and Data

We use the information we collect only for specific, lawful purposes:

  • To process your orders, create and deliver your personalized lamps.

  • To store and handle your photos strictly for designing, printing, quality checks, and customer support related to your order.

  • To communicate with you about your order, approvals, revisions, delivery updates, and after‑sales support.

  • To improve our website, products, and customer experience, including analytics and performance monitoring (using cookies and similar tools).

Your photos will never be sold, rented, or used for unrelated advertising without your explicit consent.

4. Photo Safety and Non‑Misuse Assurance

Protecting your personal photos is a top priority.

  • Your photos are used only to design, produce your personalized lamp order.

  • We do not publish, print extra copies, or display your photos on our website, social media, or marketing materials without your clear written permission.

  • Access to your photos is limited to authorized team members who need the images to complete your order and are bound by confidentiality obligations.

If you give consent for us to use your photos for reviews, testimonials, or product showcase images, you can withdraw this consent at any time by contacting us.

5. Data Storage and Retention

We keep your information only for as long as it is reasonably necessary for the purposes described in this Policy.

  • Order and contact data are stored to comply with accounting, taxation, and legal requirements.

  • Photos used for personalization are stored for a limited period for:

    • Completing and delivering your order.

    • Handling reprints, damages, or customer support requests.

  • After this period, photos may be securely deleted or anonymized, unless you have given consent to keep them for repeat orders or future designs.

You can request deletion of your photos from our systems by contacting us.

6. Sharing of Information with Third Parties

We do not sell or trade your personal information or photos.

We may share your data only with:

  • Payment gateways and banks to process payments securely.

  • Delivery and courier partners to ship your orders.

  • IT, hosting, and cloud service providers who help us run our website and store data securely.

These partners are allowed to use your information only to provide their services to us and must protect it according to applicable laws and contracts.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable core site functions like cart, checkout, and login where applicable.

  • Understand website traffic, performance, and user behavior to improve our services.

You can control cookies through your browser settings; however, disabling certain cookies may affect website functionality.

8. Legal Basis and Your Rights (India)

We collect and process your data based on your consent, to perform our contract with you (fulfil your order), and to comply with applicable laws.

Subject to Indian law, including the Information Technology Act and relevant data protection rules, you may have the right to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate or incomplete information.

  • Request deletion of your personal data and photos, where legally permissible.

  • Withdraw consent for non‑essential uses (such as marketing or photo showcase).

To exercise these rights, contact us using the details in the “Contact Us” section.

9. Data Security

We use reasonable technical and organizational measures to protect your data and photos from unauthorized access, alteration, disclosure, or destruction.

Measures may include:

  • Secure servers and encrypted connections (such as HTTPS).

  • Limited access to personal data and photos on a need‑to‑know basis.

  • Internal policies and agreements with staff and service providers to maintain confidentiality.

While no method of transmission or storage is 100% secure, we aim to protect your information to the best of our ability.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
The updated version will be posted on this page with a revised “Last updated” date, and continued use of our website or services after such changes means you accept the updated Policy.